Support Policy

At ViralCraft, we provide the fastest support in the SMM industry. Our team is available 24/7.

1. Response Time

Open a support ticket from your dashboard. Response time is 5 to 30 minutes depending on the queue.

2. Refill Requests

If a service has a Refill guarantee, you can request a refill directly from Order History. Refills are processed within 24-48 hours.

3. Payment Verification

For manual deposits via bKash and Nagad, allow 5 to 15 minutes. If not credited within 30 minutes, submit a ticket with payment receipt.